Privacy Policy for Botzeno

1. Who operates Botzeno

Botzeno is operated by Sirivimon Prabrat, trading through a registered sole trader business. Botzeno may be presented as a product brand even where business registration uses another legal business name.

2. Information we collect

Depending on how the service is used, Botzeno may collect or process the following information:

• Name provided by the user in chat.
• Phone number provided by the user in chat.
• Chat messages and conversation content.
• Service or enquiry details shared by the user.
• Basic technical and usage information, including analytics events and server logs.

3. How information is used

• To generate AI responses inside the chat flow.
• To identify and extract lead details such as name, phone number, intent, and service enquiry.
• To deliver leads to the relevant client through Telegram and email.
• To operate, monitor, support, improve, and secure the service.
• To diagnose technical issues, review errors, and maintain service reliability.

4. Third-party services and processors

Botzeno uses third-party services to operate the product. These may include:

• OpenAI for AI-powered message processing and response generation.
• Telegram for lead delivery to client chat destinations.
• Resend and related email infrastructure, including connected mail services such as Zoho, for lead notifications and service emails.
• Google Analytics for website and usage analytics.
• Stripe, when enabled, for payment processing.

These providers may process data according to their own terms and privacy policies.

5. Storage and retention

Botzeno may temporarily store conversation data, extracted lead details, and related operational records in server logs or short-term service memory. Lead data may also be transmitted to client-owned Telegram destinations and by email.

At this stage, Botzeno may not maintain a long-term client-facing lead database for every interaction, but service logs and delivery records may exist. In the future, Botzeno may introduce additional lead or conversation storage to improve service quality, product functionality, and client support.

Data is retained only for operational, support, analytics, or service improvement purposes and may be periodically cleaned, deleted, or rotated.

6. Data sharing

Botzeno does not sell personal information. Information may be shared only when reasonably necessary to:

• Operate the service and route a lead to the intended client.
• Use third-party processors required for AI, notifications, analytics, hosting, or payments.
• Comply with applicable legal obligations, enforce terms, or protect service integrity.

7. Cookies and analytics

The website may use analytics technologies, including Google Analytics, to understand traffic, usage patterns, and product performance. Additional analytics or advertising tools may be introduced later. Continued use of the website means you understand that standard website analytics technologies may be used.

8. User requests and deletion

A user may request access to or deletion of personal information by contacting info@botzeno.com. Botzeno will make reasonable efforts to review and process valid requests.

In some cases, deletion may be limited where data has already been delivered to a client, stored in external systems, or retained in logs, backups, or records needed for legitimate operational or legal reasons.

9. Security

Botzeno takes reasonable steps to protect service data and reduce unauthorized access, misuse, or accidental disclosure. However, no internet-based system, third-party service, or hosted infrastructure can guarantee absolute security.

10. Age restriction

Botzeno is intended for users aged 18 years or older, especially where payments, business enquiries, or commercial use are involved.

11. Changes to this policy

Botzeno may update this Privacy Policy from time to time to reflect product changes, legal needs, payment features, analytics tools, or service improvements. The updated version will apply from the time it is published on the website.